Support System
Any challenges with the process can be reported to Law Firm for help and resolution through ‘Support’ facility available.
Tickets List
List of all existing tickets along with brief information about each ticket can be seen by default as shown below.
* hover the image to view enlarged imageTickets can be filtered by status, date, etc. from the ‘Filters’ option available on the right top of the page.
Clicking on a Ticket will open the Ticket Details page where one can review the activity performed in the Ticket along with various updates/comments made by different users in providing a resolution for the issue raised.
* hover the image to view enlarged imageCreate a Ticket
The default screen is where you can create new ticket. Click on the button ‘Create Ticket’ on the right top of the page.
* hover the image to view enlarged imageA popup will be opened with inputs required to Create Ticket.
* hover the image to view enlarged imageEnter required information like Subject, Description, Ticket Type and Priority. Any attachments required may be included in the popup. See below the screenshot for reference.
* hover the image to view enlarged imageDepends on the issue you have, you can choose Ticket Type (Technical/Operational).
